The culprit was a piece of software common among government agencies. No one should be surprised here. The only surprise is that it did not surface sooner.
I work for a local government agency. We use 3rd party contractors and external services A LOT. We’re always bouncing from one “greatest” solution to the next. The latest “greatest” solution is a forms / workflow service called SimpliGov. Like any external / 3rd party tool it’s not exactly what we need, but we’re making good use of this one.
Life under COVID started out somewhat confusing and slightly ambiguous. In the five months since I started working from home, things have gotten tougher, not easier the longer things stay the same.